Shipping & Returns

Our cards, candles and gifts can be purchased using PayPal, postal order or cheques. Please be aware if paying by cheque we will wait for your cheque to clear in our account before sending out your order.

If you would like something specially made then please contact us at admin@cardsandcandlesforalloccasions.co.uk and we will reply within 24 hours to discuss your requirements. We will keep you informed every step of the way with your order and the design can be changed until you are completely happy with it.

If you require personalisation, we will need you to email us the exact details which we will put onto the item exactly as we receive them.  We cannot be held responsible for any subsequent spelling mistakes.


Postage and packaging
We try to keep the postage charge as low as we possibly can and offer discounted postage for multiple purchases.  Please be aware that the postage price charged also includes an amount for packaging materials.

If you would like a quote for postage and packaging then please do not hesitate to contact us.

If you are local to Stoke-on-Trent, then we may be able to deliver your order personally so please contact us first.


Delivery

If your order is for a special occasion or you need it by a certain date please inform us so we can ensure you receive it on time.  If required we can send your order direct to the recipient with a handwritten message of your choice.

Please be aware if you place a large order that we will advise you of an approximate delivery time when your order is placed. For small orders we aim to dispatch within 3 days of cleared payment.

All orders will be posted by first class Royal Mail delivery unless otherwise stated, and will be sent to the delivery address shown on your PayPal account – we cannot be held responsible if the details held on your PayPal account are incorrect.

We always obtain proof of postage for orders sent.


Refunds Policy

We want you to be happy with your purchase from Cards And Candles For All Occasions and if you are not completely satisfied for any reason then please email us at admin@cardsandcandlesforalloccasions.co.uk with your concerns. If your order has been damaged in transit please include photographs of the damaged goods within your email.

If we cannot resolve the problem then we will provide you will full details for the return of your item. Returned items (including their original packaging) must be received by Cards And Candles For All Occasions within 10 working days (working days do not include weekends or bank holidays) for a full refund to be issued.

For items which are ordered in their completed stage, upon which there is no personalisation or customisation, we do not offer a “cooling off” period as there are photographs and full descriptions given for all items before your order is processed, therefore we are unable to offer refunds on unwanted items.

It is at our discretion as to whether we refund postage costs on returned items.

Unfortunately we cannot provide refunds for personalised or customised items as these cannot be resold.


Lost In Transit:

It is the company’s responsibility to deliver any product ordered, if orders do not arrive or are found to be lost in transit then please email us at admin@cardsandcandlesforalloccasions.co.uk and we will work alongside you and our courier to amend the situation. If the situation cannot be resolved with our delivery company within 7 days then a replacement item will be offered and if this is not suitable then a full refund will be given. If it is found that incorrect delivery information has been given at time of order being placed then no refund will be given.